Automated follow-ups reduced no-shows by 75%
Overview
Digitizing Care for Better Outcomes
Chakra Acupuncture & Guasa Clinic faced growing challenges with manual workflows and patient tracking.
Vigous delivered a centralized clinic management system that streamlined appointments, treatment history, inventory, and patient communication—resulting in smoother operations and higher patient engagement.
Key Highlights:
Complete patient and treatment history in one dashboard
Real-time inventory visibility and alerts
About the Client
Chakra Acupuncture & Guasa Clinic is an alternative healthcare practice specializing in acupuncture and guasa therapies.
With an increasing patient base, the clinic needed a reliable digital system to maintain treatment continuity, manage supplements, and communicate effectively—without adding operational complexity.
Challenges
As the clinic expanded, several operational issues began to slow growth:
Manual workflows are causing data loss and errors
Manual processes slowing order fulfillment
Difficulty tracking patient treatment history
Missed follow-ups due to no automated reminders
Inventory stockouts affecting treatment delivery
Limited communication channels with patients
The clinic needed a scalable, easy-to-use system that worked with their daily routines.
Approach
Vigous followed a clinic-first, workflow-driven approach:
Conducted in-depth requirement analysis with practitioners
Mapped real-world clinic operations into digital workflows
Designed role-based dashboards for staff efficiency
Integrated SMS and WhatsApp for proactive communication
Built a scalable system with future-ready architecture
Every feature was tailored to match the clinic's treatment process and patient care model.
Solution
Delivered Services & Features:
Custom web-based clinic management system
Patient profile and case history management
Treatment and diagnosis documentation
Appointment scheduling with automated reminders
Inventory, billing, and expense tracking
SMS & WhatsApp communication integration
Reports, dashboards, and downloadable summaries
Results
Additional Gains:
Improved treatment accuracy
Better patient satisfaction and trust
Stronger operational control
Measurable Business Impact:
Before
After
- Manual patient recordsFully digital patient profiles
- High appointment no-shows75% reduction via reminders
- No stock visibilityReal-time inventory alerts
- Limited patient communicationAutomated SMS & WhatsApp updates
- Time spent on paperworkStaff focused on patient care
Client testimonial
Why This Solution Worked
Built around real clinic workflows, not generic software
Simple UI ensured quick staff adoption
Automation reduced human error and missed actions
Integrated communication improved patient accountability
Scalable design supports future growth
This strategic alignment between technology and healthcare operations made the solution successful.
Lessons & Insights
Small clinics benefit greatly from custom digital tools
Automated reminders significantly improve patient adherence
Inventory visibility directly impacts clinic profitability
Centralized data improves both care quality and efficiency
These insights help healthcare providers plan smarter digital transformations.
Conclusion
This clinic management web app helped Chakra Acupuncture & Guasa Clinic move from paper-based chaos to structured, digital care delivery.
With improved efficiency, patient engagement, and operational clarity, the clinic is now positioned for sustainable growth.
Vigous remains a trusted technology partner, delivering reliable and scalable healthcare solutions.
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